Privacy Policy
Last updated: December 23, 2024
At Sevia, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By accessing or using Sevia website (“Website”), you agree to this Privacy Policy.
Scope of This Policy
This Privacy Policy applies to the use of the Website, including any related services.
This Privacy Policy covers:
ABOUT US AND CONTACT INFORMATION
DATA WE COLLECT
HOW WE COLLECT YOUR DATA
HOW WE USE YOUR DATA
LEGAL BASES TO USE YOUR DATA
HOW WE SHARE YOUR DATA
HOW WE STORE AND SECURE YOUR DATA
DATA RETENTION
YOUR DATA PROTECTION RIGHTS
PRIVACY POLICIES OF OTHER WEBSITES
MINORS’ PRIVACY
UPDATES TO THIS POLICY
HOW TO CONTACT US
About Us and Contact Information
Website is owned and operated by Sevia, s.r.o. ("we," "us," or "our").
Sevia s.r.o is a company registered in Slovakia (EU) at:
Stare Grunty 52/A, 841 04 Bratislava, Slovakia
ID: 44035918, TAX ID No.: 2022573938, EU VAT No.: SK2022573938.
If you have any questions or need assistance regarding Privacy Policy or to exercise your rights, please contact us by email at support@sevia.eu or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia.
Data We Collect
We collect the following categories of personal information:
Directly From You
• Communication Data: full name, email, phone, content of message
Automatically Collected
• Technical Data: IP address, Log and Usage Data, Device Data, Device Location Data and other data for analytics purposes.
• Cookies and Tracking Data: Used to enhance functionality, analyze performance, and support marketing activities.
Data from External Sources
• We obtain information from marketing partners who supply us with details about prospective customers for our business services.
How We Collect Your Data
We gather most of the information you provide directly to us. Specifically, we collect and process your data when you:
• Submit Forms: Complete contact form
• Use Our Website: Access or browse our website, where data is collected via cookies.
How We Use Your Data
We use your data for these purposes:
• Service Delivery: To provide, analyze and maintain our services, enable you to interact and use our website and services.
• Customer Support: To address your inquiries or resolve issues.
• Improvements: To improve our services and develop new ones.
• Analytics and Improvements: To assess website performance and enhance user experience.
• Legal: To fulfill legal obligations and protect rights.
We may aggregate or anonymize Personal Data to remove any identifying elements of you and utilize this information for the purposes outlined earlier, including analyzing service usage patterns, enhancing features, and supporting research. Anonymized data will be handled strictly in its anonymized state, with no efforts to reidentify it unless legally required.
Legal bases to Use Your Data
We handle your personal data only when we have a valid legal reason under applicable laws. This includes situations where we have your consent, need to comply with legal obligations, fulfill a contract, protect your rights, or advance legitimate business interests.
We may rely on the following legal bases for processing your personal data:
• Consent: your data may be processed if you have explicitly granted us permission for a specific purpose, such as subscribing to a newsletter. You can withdraw this consent at any time.
• Contract: we process your data when it is necessary to meet our contractual commitments to you, such as delivering services, including our services at your request prior to entering into a contract with you.
• Legitimate Interests: we may process your personal data to pursue legitimate business objectives and those objectives do not outweigh your interests, fundamental rights and/or freedoms.
• Legal Obligations: we may process your data to adhere to legal requirements, such as cooperating with law enforcement or regulatory authorities, protecting our legal rights, or providing information as evidence in legal proceedings.
This framework ensures that your data is managed responsibly and only for purposes aligned with the applicable legal standards.
|
Purpose of use/processing |
Type of Personal Data used |
Legal Basis |
|
Service Delivery |
· Communication Data · Technical Data · Cookies and Tracking Data |
Contract
|
|
Customer Support |
· Communication Data · Technical Data · Cookies and Tracking Data |
Contract
|
|
Improvements |
· Communication Data · Technical Data · Cookies and Tracking Data |
Legitimate Interests |
|
Analytics and Improvements |
· Communication Data · Technical Data · Cookies and Tracking Data |
Legitimate Interests |
|
Legal |
· Communication Data · Technical Data · Cookies and Tracking Data |
Legal obligation
|
How We Share Your Data
We only share your data with trusted third parties, such as:
• Vendors and Service Providers: To support our operations and carry out specific services and functions, exclusively while fulfilling their responsibilities to us, such as hosting, CRM
• Analytics Services: For analyzing website usage and improving our services (e.g., Google).
• Social Media Websites: Enabling content sharing via Facebook, Instagram, LinkedIn and Twitter(X).
• Business Partners: To offer you tailored products, services and/or promotions
• Affiliates and Collaborators: To entitle within our corporate structure or external partners, as necessary for service delivery.
• Legal Obligations: To comply with applicable laws and/or enforce our legal rights
We do not sell your personal data.
How We Store and Secure Your Data
We take appropriate steps to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration, and/or destruction. However, no system is completely secure, so caution is advised when sharing sensitive data.
Data Retention
Data is retained only as long as necessary to fulfill its purpose or comply with legal requirements. Retention periods vary based on the type of data and the purposes for which it is used. We retain your data as follows:
• Contact forms: Stored for up to two years after submission.
When data is no longer needed, it is securely deleted or anonymized.
Your Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
• The right to access: Request a copy of your personal data.
• The right to rectification: Update or correct inaccuracies in your data.
• The right to erasure: Request deletion of your data, under certain conditions.
• The right to restrict processing: Limit how your data is processed, under certain conditions.
• The right to object to processing: Object to certain uses, like marketing.
• The right to data portability: Receive your data or request its transfer to another service, under certain conditions.
• Withdraw consent – Applicable when consent serves as the legal basis for processing at any time
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at support@sevia.eu or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia.
Privacy policies of other websites
Our website may contain links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy
Minors’ Privacy
Our website is not intended for users under 18 years of age. We do not knowingly collect data from minors.
Updates to This Policy
We may revise this Privacy Policy periodically. Updated versions will be posted on our website at www.sevia.eu/privacy.
How to Contact Us
If you have any questions about our Privacy Policy, the data we held on you or to exercise one of your data protection rights, please contact us by email at support@sevia.eu or by mail to Stare Grunty 52/A, 841 04 Bratislava, Slovakia